Terms and Conditions of Sale
Clubdelamontre.com has been designated by MANUFACTURE GENERALE HORLOGERE as the official operator of the licensed brands Régnier, Louis Châtel, Performer, RFight, Pallyjane, Pic & Poc, and Fizz for e-commerce, located at:
Clubdelamontre.com
MGH
Avenue de la Gare
32700 LECTOURE - FRANCE
T. +33 (0)5 62 68 55 43
Governing Law / Disputes
All orders placed on the Clubdelamontre.com e-commerce site are processed by MGH and imply unconditional acceptance of these general terms and conditions of sale. It is the responsibility of each customer, whether a business or an individual, to review MGH’s general terms and conditions of sale before placing an order.
For orders placed by customers residing in metropolitan France, Corsica, and the French overseas departments and territories (D.O.M.-T.O.M.), as well as for international sales, French law shall apply. In the case of international sales, for any matters not covered by French law and these General Terms and Conditions of Sale, the parties agree to refer to the provisions of the Vienna Convention on the International Sale of Goods of April 11, 1980.
The products offered for sale comply with French regulations. Where applicable, it is the responsibility of the foreign customer to verify with local authorities whether the product they intend to order may be used; MGH shall not be held liable in the event of non-compliance with the regulations of a foreign country to which the product is delivered.
The parties shall endeavor to resolve amicably any disputes of any nature or any disagreements relating to the formation or performance of the sale. In the absence of an agreement, the courts of the location of MGH’s headquarters shall have exclusive jurisdiction.
MEDIATION
In the event of a dispute or conflict arising from a distance sale or e-commerce transaction, and in an effort to avoid legal action and resolve individual consumer disputes, Manufacture Générale Horlogère offers customers a mediation service. This free service is offered after you have attempted to resolve the dispute with M.G.H.’s customer service department, which can be reached at 05 62 68 59 11.
The mediator appointed for M.G.H. is as follows:
Maître Clérico
13 Route d'Agen
32,700 READS
Tel. 05.62.68.78.57
When should you contact the mediator?
After:
- has exhausted the final level of online recourse (customer service), or if no response is received from customer service within a period not exceeding two (2) months;
- checked your rights with a consumer organization, a free legal information clinic held at city hall, in court, or at a Maison de la Justice et du Droit;
- Checked the Ombudsman’s website for information on the Ombudsman’s role, scope of authority, the fact that the procedure is free of charge, the procedures for filing a complaint, and how the mediation process works.
If necessary, contact the Ombudsman by email or phone to find out whether your dispute falls within the scope of his mediation services.
Product Overview
The features of the products offered for sale are listed on the website Clubdelamontre.com (hereinafter referred to as "the site"). The photographs are not covered by the terms of this agreement. Liability for Clubdelamontre.com shall not be held liable if errors have crept in.
Clubdelamontre.com reserves the right to make any changes it deems necessary to its products at any time, and, without any obligation to modify products previously delivered or ordered, reserves the right to modify the models described on the website without prior notice.
Validity and Duration of Offers
Products, including those on sale, are available for purchase while supplies last. We take special care to remove any product from our website once it is out of stock. If this is not done, the customer will be notified of the unavailability via email or phone as soon as possible if they have already placed an order. Sales generated through a promotion that should not have been applied due to a technical issue cannot be honored if the exclusion of said promotion for a specific product, product line, or minimum or maximum price was clearly stated.
Product Prices
The selling prices of products on the website are in euros, inclusive of all taxes and excluding any shipping costs. Any shipping costs are the responsibility of the customer and are billed in addition to the selling price of the products and, if applicable, services. Shipping costs vary depending on the number and type of products ordered. The customer will always be informed of the shipping charges associated with their order before the order is finalized, and the customer will be required to pay the total purchase amount. Thus, the customer’s selection and confirmation of a payment method implies their agreement to pay the applicable shipping charges. Shipping charges therefore cannot constitute a valid reason to contest the order after it has been finalized.
Order
The customer confirms their order by clicking the "CONFIRM" link on the "Secure Credit Card Payment" or PayPal page. By doing so, the customer implicitly accepts the ordering process and these Terms and Conditions of Sale.
Clubdelamontre.com will confirm the order by email; this confirmation includes all the details of the order. The data recorded by Clubdelamontre.com constitute proof of the nature, content, and date of the order.
Gift Card
Club de la Montre gift cards:
This is a payment method, not a discount coupon, and is available in different amounts: €50, €100, €250, and €500.
Enter your gift card code in the "Promo Code" field in your shopping cart when placing your order.
The Club de la Montre gift card is valid for all products offered on clubdelamontre.com
Club de la Montre can be combined with certain promotional offers
The Club de la Montre gift card is valid for 1 year from the date of purchase.
The Club de la Montre gift card is neither exchangeable nor refundable.
The Club de la Montre gift card can be given to only one recipient
If the total amount of your order exceeds the balance on your Club de la Montre gift card, you will need to pay the difference.
The Club de la Montre gift card can be used only once in its entirety and cannot be exchanged for a partial credit or refunded if the full amount is not used.
Payment
Payment can be made by credit card or PayPal using Crédit Agricole's secure e.transaction service. The online payment section of the website www.clubdelamontre.com is protected by a security system that uses SSL encryption for all this information. Under no circumstances is this information managed or stored on our servers or website.
Delivery
Orders are processed on business days (Monday through Friday). Shipments are handled by La Poste’s CHRONOPOST or COLISSIMO services for mainland France, and by CHRONOPOST for French overseas departments and territories and international destinations.
Under no circumstances may delivery delays give rise to claims for damages, withholding of payment, or cancellation of pending orders.
The buyer assumes all risks associated with shipping. In the event of damage and/or missing items discovered upon receipt, the buyer must file all customary claims with the carrier and notify Clubdelamontre.com’s Customer Service within 24 hours by:
- Email: [email protected] - Mail addressed to the MGH corporate headquarters - Club de la Montre - Avenue de la Gare - 32700 LECTOURE
- Phone: +33 (0)5 62 68 55 43
Shipping via CHRONOPOST
Speed: Once your package is picked up by La Poste, it will be delivered to your doorstep within 24 hours in metropolitan France and Monaco.
Acceptance/Delivery: Upon delivery, the recipient must note any damage or missing items in writing on the delivery slip, providing specific, complete, dated, and signed details.
Loss/Damage: CHRONOPOST is liable in the event of loss or physical damage to the package during transit or failure to deliver, except in cases of fault on the part of the sender or recipient, force majeure, inherent defects in the item, or inadequate packaging, which constitute, without limitation, grounds for exemption from liability.
Delays: For domestic shipments, delivery times are based on pickup Monday through Friday and delivery Monday through Friday, excluding holidays. Depending on the service, Saturday delivery may be available as an option.
For international shipments, delivery times are based on pickups Monday through Friday. Deliveries are made on business days, excluding holidays, in the destination country.
Tracking: At any time, using the package number provided to you by Clubdelamontre.com, you can track your package by logging in (free of charge, excluding communication and connection fees charged by your chosen service provider) to www.chronopost.fr to find out where it is.
Shipments via COLISSIMO
Speed: Once your package is picked up by La Poste, it will be delivered to your door within 48 hours (business days for shipments to mainland France, Corsica, and Monaco).
Security: With Colissimo, your order is delivered Monday through Saturday between 9:00 a.m. and 12:00 p.m., in person and upon signature. If you are not home or if delivery is not possible (e.g., no building superintendent, etc.), your delivery person will leave a delivery notice indicating the date and the address of the post office where you can pick up your package upon presentation of a valid ID.
Starting on the date indicated on the delivery notice, you have 15 days to pick up your package. After this period, it will automatically be returned to the sender.
Tracking: At any time, using the tracking number provided to you by the website www.Clubdelamontre.com (e.g., 8V00300548899), you can track your package by logging in (free of charge, excluding communication and connection fees charged by your chosen service provider) to the website www.colissimo.fr to find out where it is. A VOS MONTRES
Intellectual Property
All text and images featured on this website are protected worldwide by copyright and intellectual property rights; they are copyrighted. Their reproduction, even in part, is strictly prohibited without the prior written consent of Clubdelamontre.com.
Force Majeure / Acts of the State
Clubdelamontre.com shall in no event be held liable for any breach of its contractual obligations in the event of force majeure or acts of state. In such cases, Clubdelamontre.com is under no obligation to inform the customer of this inability to perform. Furthermore, the customer may not cancel their order or initiate any claim for compensation against Clubdelamontre.com.
Information
For any information, questions, or complaints regarding the www.clubdelamontre.com website, customers may contact Customer Service:
Phone: +33 (0)5 62 68 55 43
Email: [email protected]
Warranties
The watches offered for sale on the www.clubdelamontre.com website come with a 24-month warranty for customers, effective from the date of purchase. This warranty is limited solely to the repair or replacement of defective products ordered on the www.Clubdelamontre.com website, and the company shall not be held liable in any other way.
This warranty covers the operation of the mechanical movement or quartz module, excluding the battery, strap, crystal, and case (for gold plating less than 3 microns thick). After repair, a new warranty identical to the original—particularly in terms of duration and conditions—takes effect for the replaced or repaired parts. Throughout the product’s lifetime, individual customers are also entitled to the warranty against hidden defects as provided for in Articles 1641 et seq. of the Civil Code.
Clubdelamontre.com assumes no liability in the event of improper handling of its products. The following list of cases, for which the warranty does not apply, is not exhaustive:
- in the event of damage resulting from accidents
- in the event of repairs performed by parties other than Clubdelamontre.com, MGH Customer Service, or AGH
- if there is rust in the movement of non-waterproof watches
Return shipping costs associated with the commercial warranty are the responsibility of the sender, whereas shipping costs after repair are covered by Clubdelamontre.com. The MGH after-sales service or its affiliate, AGH (Atelier Général Horloger), are the only entities authorized to repair equipment and products under warranty. Defective products covered by this warranty must be shipped to:
Clubdelamontre.com - MGH - AGH Service, avenue de la Gare, 32700 LECTOURE, FRANCE.
Canceling My Order
Only individual customers have 14 (fourteen) calendar days from the date of delivery to return the product; they are responsible for the return shipping costs. They will then be refunded the price of the product and any shipping costs incurred, up to the cost of standard shipping, within a maximum of fourteen days from the date the product is returned to Clubdelamontre.com’s premises.
Return Policy - Return Form:
View your order history from your account.
Select the order that contains the item you want to return.
Select the item(s) you wish to return by checking the corresponding box.
(optional) Add an explanation so we can understand the reason for the return.
However, products that are returned incomplete, damaged, or defective due to mishandling will not be accepted for return or exchange.
Data Privacy
Any personal information about you (name, address, phone and fax numbers, email address, your computer’s IP address, etc.) that you may have provided to us through the website www.clubdelamontre.com will not be disclosed to third parties.
This information will not be used without your consent; we will use it only to send you emails or letters.
In accordance with Article 34 of the French Data Protection Act, you have the right to access, correct, and delete your personal data. To exercise this right, please contact MGH, Web Department, Avenue de la Gare, 32700 Lectoure, France, or send an email to [email protected]
For more details, please see our "Privacy Policy" section.
Transaction Retention
Purchase orders and invoices are archived on a reliable and durable medium so as to constitute a true and lasting copy in accordance with Article 1348 of the Civil Code.